ColdRider offers a 1-year warranty on all their products from the date of purchase. FuelPumper offers a 90 day warranty on all its Facet products from the date of purchase. There is also a 30-day return and exchange policy.
The warranty covers replacement if the product fails, but labor fees are not included. Items must be returned in their original condition to qualify for a refund or exchange, and shipping charges are typically non-refundable except under special circumstances. Returns or warranty claims should be initiated via email or through the website, and proof of purchase is required.
30-Day Return & Exchange Policy
- Any unused, unopened product in original packaging can be returned for a refund or exchange within 30 days.
- Products must be in 'Like New' condition (no signs of use, damage, or tampering).
Return processing may take up to 5-10 business days after ColdRider/FuelPumper receives the item. - For exchanges (e.g., wrong item ordered, damaged arrival), merchandise should also be undamaged except for transit issues.
- If a non-qualified item is accepted for return, a 20% admin fee may be assessed.
Special Conditions and Exclusions
- Shipping and handling fees are generally non-refundable, except for certain defective product scenarios within the US.
- Items with evidence of damage, use, or those returned after the 30-day window are not eligible for refund.
- If an immediate replacement is required, a new unit can be purchased and shipped ahead; a refund is issued once the faulty item is received.
How to File a Claim
- Log into your online account at www.aftermark.net
- Locate the order with the product you wish to return
- Click the ‘Return Items’ link for the order
- Select the product you wish to return and enter the quantity
- Choose a reason for the return
- Choose a preferred return method (refund, store credit, or exchange)
- Enter comments explaining the issue
- Click Submit
- AfterMark will respond within 24 hours with warranty eligibility and next steps
If you prefer, you can use this form to to file a warranty claim or ask about a warranty in progress. We appreciate your business.
AfterMark • ColdRider • FuelPumper
Phone: (214) 575-7575 • Email: sales@aftermark.net